// Our Commitment
At Rich 9, we believe that online gaming — whether it's slots, bingo, or live casino — is meant to be a form of entertainment, not a source of financial stress or personal hardship. We take our responsibility to Filipino players seriously, and that means going beyond just offering great games. It means making sure every player on our platform has the knowledge and tools to play safely.
Problem gambling is a real concern in the Philippines and across the world. Rich 9 actively works to identify at-risk behaviour and intervene early. Our responsible gaming framework is built around three core principles: prevention, protection, and support. We don't just react to problems — we try to stop them before they start.
Whether you're a casual player in Quezon City who enjoys a few rounds of bingo on weekends, or a more regular player in Makati who likes to spin the slots after work, the same rules apply: set your limits, play within your means, and never chase losses. Rich 9 is here to make sure you have every resource you need to do exactly that.
Rich 9 strictly enforces the 21 years and above age requirement for all registered players, in line with Philippine gaming regulations. Age verification is conducted during the KYC process for every account. Any account found to belong to a person under 21 will be immediately suspended and all funds returned to the registered payment method.
If you are a parent or guardian, we encourage you to use device-level parental controls to prevent minors from accessing online gaming platforms. Rich 9 supports all efforts to keep gaming out of the hands of those who are not of legal age.
Problem gambling doesn't always look the same for everyone. It can start gradually — spending a little more than planned, playing to escape stress, or feeling irritable when not playing. Here are some warning signs to watch out for:
If any of these sound familiar — whether for yourself or someone you know — please use the tools available on Rich 9 or reach out for professional support. There is no shame in asking for help. Maraming tulong ang available para sa inyo.
Responsible gaming starts with good habits. Here are some practical tips that Rich 9 recommends to all players:
If you feel that gambling is negatively affecting your life or the lives of people around you, Rich 9 strongly encourages you to activate self-exclusion immediately and seek professional support. Your wellbeing is more important than any game.
// Quick Self-Check
Answer honestly. If you answer "yes" to two or more of these questions, consider using our responsible gaming tools or speaking to a support professional.
Have you ever spent more money gambling than you originally planned to?
Have you ever borrowed money or sold something to fund your gambling?
Do you find yourself thinking about gambling when you're doing other things?
Have you tried to cut down on gambling but found it difficult to stop?
Has gambling ever caused problems with your family, work, or finances?
Do you gamble to escape stress, anxiety, or problems in your daily life?
Two or more "yes" answers? Please consider activating self-exclusion or contacting our support team. Rich 9 is here to help — not judge.
// Built Into Your Account
All of these tools are available directly in your Rich 9 account settings — no support ticket needed, no waiting period for most features.
Set a maximum deposit amount per day, week, or month. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately.
Instant activationSet a session duration limit and Rich 9 will notify you when your time is up. A gentle reminder to take a break, stretch, and step away from the screen for a while.
Customisable intervalsTake a short break from gambling without fully closing your account. Choose a cool-off period of 24 hours, 7 days, or 30 days. Your account is temporarily suspended during this time.
24h – 30 daysRequest a full self-exclusion for a minimum of 6 months or permanently. Rich 9 will close your account and take reasonable steps to prevent re-registration during the exclusion period.
Min. 6 monthsCap the maximum amount you can lose in a given period. When your loss limit is reached, you will be automatically logged out and unable to place further bets until the period resets.
Daily / weekly / monthlyEnable periodic pop-ups that show you how long you've been playing and how much you've spent in the current session — a quick reality check to keep you grounded.
Every 15–60 mins// Step-by-Step
Self-exclusion is one of the most effective tools available to players who feel they need a break. Here's how to activate it on Rich 9 in under two minutes.
Go to the Rich 9 platform and log in using your registered email and password. Make sure you're on a secure connection.
Click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu.
Navigate to the "Responsible Gaming" tab within your account settings. All available tools are listed here.
Select your preferred exclusion period — 6 months, 1 year, 3 years, or permanent. Read the terms carefully before confirming.
Confirm your identity via OTP sent to your registered Philippine mobile number. Your account will be suspended immediately upon confirmation.
If you have difficulty activating self-exclusion through your account, contact Rich 9 live support 24/7 and our team will process it for you right away.
// Support Resources
If you or someone you know is struggling with problem gambling, professional help is available in the Philippines. Rich 9 encourages all players to reach out — there is no shame in seeking support.
PAGCOR Responsible Gaming
The Philippine Amusement and Gaming Corporation (PAGCOR) maintains responsible gaming guidelines and resources for Filipino players. Rich 9 operates in alignment with PAGCOR's responsible gaming framework.
National Council on Problem Gambling (Philippines)
The NCPG Philippines provides counselling and support services for individuals and families affected by problem gambling. Confidential assistance is available across Metro Manila, Cebu, Davao, and other major cities.
Gamblers Anonymous Philippines
A peer support community for people who want to stop gambling. Regular meetings are held in Manila, Cebu City, and Davao. No registration required — just show up and share.
Rich 9 Player Support
Our support team is available 24/7 via live chat on the platform. If you need help activating any responsible gaming tool or just want to talk to someone, we're here. No judgment — just help.
// Important Note
Rich 9 does not provide clinical gambling addiction treatment. The resources listed above are independent organisations. We strongly encourage players who need professional help to contact them directly.
// Why It Matters
Every Rich 9 account goes through mandatory age and identity verification. No exceptions. Underage gambling is illegal in the Philippines and we take that seriously.
Rich 9 uses automated systems to flag unusual gambling patterns — sudden large deposits, extended sessions, or rapid loss escalation — and proactively reaches out to affected players.
Our responsible gaming policies are developed in alignment with PAGCOR's guidelines for online gaming operators in the Philippines, ensuring a regulated and accountable platform.
Once self-exclusion is activated, Rich 9 takes technical steps to prevent re-registration using the same identity details. Your decision to stop is respected and enforced.
Rich 9 displays real-time session statistics — time played, amount wagered, net result — so you always know exactly where you stand before placing your next bet.
Our support team is trained to handle responsible gaming concerns with empathy and discretion. Whether you're in Manila or Davao, help is always just a chat message away.
21+ Rich 9 is strictly for players aged 21 and above. If gambling is affecting your life, please use our self-exclusion tools or seek professional support.